Terms of sale
1. Which services OSAIA provides
OSAIA is an advisory company that provides guidance and advice to patients with osteoporosis.
After payment, the customer gets access to an OSAIA adviser, who is a qualified doctor, nurse or physiotherapist. The advice takes place either in writing, by telephone or by video. There is also the option to buy a subscription that gives full access to all content on the OSAIA platform.
2. Terms of use
You must be at least 18 years old to use our services.
Your use of services offered by OSAIA Health is governed by an agreement entered into between you and OSAIA Health ApS, CVR 42413771 (Danish company registration number). You should read these terms and conditions of use before you enter into an agreement with OSAIA Health. By entering into an agreement, you accept the terms and conditions below.
By accepting these terms, you declare that OSAIA Health, in accordance with applicable law, may process and store both a range of personal data that you enter when you sign up for a programme, and the health data that is submitted, as well as any other data you may provide in connection with using OSAIA's services. You can read more in our privacy policy.
3. Safety information
A doctor (a specialist or your own doctor) is responsible for your treatment. It can therefore be a good idea to talk to your doctor about this before you start using OSAIA's services.
When you use OSAIA's services, you accept that OSAIA's advisers give you advice on managing your osteoporosis, and that this is guidance only. You must always follow the treatment you have agreed with your doctor.
4. Disclaimer
Although we at OSAIA are experts in osteoporosis and always give guidance based on the latest evidence in the field, OSAIA's advisers cannot take account of all the many variables that affect a person's course of illness. OSAIA therefore does not guarantee the results of its guidance or their effects.
OSAIA expressly does not guarantee that the services offered will meet all your requirements, or that the operation of OSAIA's platform will be uninterrupted or free of errors, nor that you will at all times continue to have access to the platform or to data on the platform.
5. Limitation of liability
To the full extent permitted by law, OSAIA Health will:
- Disclaim all liability for loss of data, negative health consequences, or any consequential or incidental loss you may suffer as a result of using OSAIA's services.
- Exclude all statements, warranties or terms (both direct and indirect), other than those expressly set out in these terms and conditions.
6. Terms of sale
6.1 Money-back guarantee
If you are not fully satisfied with our service, we offer a money-back guarantee.
To get your money back for an unsatisfactory service, you must contact us at kontakt@osaia.dk. The only requirement for using the money-back guarantee is that you write a short description of your experience, and of why we did not live up to your expectations. This is solely so that we can improve and deliver the best possible service.
6.2 Purchases
Purchase of an advice programme
When you buy an advice programme, payment is made in advance, and after payment the customer gets access to an online programme with an OSAIA adviser. The price of the advice programme is paid immediately once an agreement to start an advice programme has been entered into. The advice takes place either in writing, by telephone or by video. An advice programme includes 3 sessions with an OSAIA adviser. If the customer is not fully satisfied with our service, the customer can at any time claim the money back. See section 6.1 (Money-back guarantee) above.
Purchase of a subscription
OSAIA makes a subscription service available that gives online access to all content on the OSAIA platform and asynchronous advice.
The subscription is paid in advance for the period included in the subscription period.
When a customer signs up for a subscription agreement, or changes an existing subscription agreement, we send a receipt to the email address linked to the user profile.
Cancellation and automatic renewal
A customer may cancel the subscription at any time and without giving a reason. A subscription is cancelled through the customer's account at OSAIA, or by sending an email to kontakt@osaia.dk.
In the event of misuse, OSAIA reserves the right to cancel a subscription without giving a reason.
By entering into a subscription, the customer agrees to pay the periodic subscription fee until the subscription is cancelled. The first periodic subscription fee is paid immediately in connection with the purchase of the subscription, and subsequent periodic subscription fees are paid when they fall due after the period has ended, and will be charged automatically.
6.3 Prices and payment
All prices are in Danish kroner (DKK) and are exempt from VAT. We accept the following payment methods: bank transfer and MobilePay.
Subscription payment
If the subscription is not paid on time, OSAIA is entitled to block access to the service. Access to the service is restored once payment has been received, unless OSAIA has already terminated the subscription.
If your payment does not arrive, we send you at least two reminders before we close your subscription.
6.4 Right of withdrawal
After payment, the customer has a 14-day right of withdrawal. The right of withdrawal lapses once the customer has had their first screening call, because the service cannot be returned. By accepting the terms of sale, including by making payment, the customer is deemed to have given explicit consent to waive the right of withdrawal once the first screening call has been carried out.
6.5 Changes to prices and terms of sale
OSAIA may change subscriptions and prices from time to time. Price changes or subscription changes will, however, take effect no earlier than 30 days after the customer has been notified.
OSAIA may also make additions or changes to these terms. The customer is bound by the terms that applied at the time the customer took out the subscription, unless OSAIA notifies the customer of changes to the terms. However, the changes take effect no earlier than 30 days after the customer has been informed of them.
6.6 Reservations
OSAIA Health ApS reserves the right to correct misprints and pricing errors.
OSAIA Health ApS is not liable for breakdowns of, or loss of access to, the website, failures of the power supply or internet connection, vandalism of the system (both physical vandalism and computer viruses and hacking), misuse of personal data, or other matters and circumstances beyond its control.
7. Changes and updates to our terms and conditions
We update our terms and conditions on an ongoing basis. This may, for example, be when we offer new services and products.
8. Complaints and feedback
You are always welcome to send feedback and suggestions to us at kontakt@osaia.dk. We will get back to you within 24 hours.
If you have received a service that does not live up to your expectations, you can contact us using the contact details below.
If you wish to complain as a consumer of OSAIA's services, in some cases you can complain to the Danish Consumer Complaints Board (Forbrugerklagenævnet) through its website: https://fkn.naevneneshus.dk/
9. Contact information
Your use of OSAIA's services requires that you accept the rules and terms set out above. If you find parts of the terms unacceptable, or if you have questions before you are willing to accept the terms, please contact OSAIA Health before you start using OSAIA's services. You will find the contact information below:
OSAIA Health ApS
Kanalvej 56
5000 Odense
Phone: +45 51 14 21 51
Email: kontakt@osaia.dk